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When you open an account with la89, we collect only the information we need to run your account, process your wallet transactions and respond to your support requests. This policy explains what we collect, how we use it, and what choices you have — access depends on your local law and eligible regions.
This privacy policy applies to all account holders and anyone who accesses la89 from a supported region where local law permits. We collect your name, contact details, and account activity records when you register or use your account wallet. Where you link a mobile payment method — such as Nagad or Rocket — we record the transaction reference and wallet identifier needed to match deposits and withdrawals to your account. We do not store your full Nagad or Rocket PIN at any point; only the reference data needed for reconciliation is held. Your account activity, session logs and wallet records are retained for as long as your account remains active or as required by applicable law. We do not sell your personal information to third parties. We may share data with payment processors strictly for completing a transaction you have initiated, or with support partners who assist in resolving account queries. Any third-party processor handling your data is bound by a data-handling agreement with us. Changes to this policy are posted on this page; continued use of your account after a change is posted means you have read the updated version. If you have questions about a specific clause, reach us through our account support channel before proceeding.
Transaction reference from Nagad deposits is stored only for account reconciliation. Your Nagad PIN is never held by us.
Rocket transaction IDs are matched to your account wallet for deposit and withdrawal tracking. No full account credentials are stored.
Session activity and login records are kept while your account is active or as required under applicable law in your eligible region.
Data is shared only with payment processors completing your transaction or support partners resolving your account query, each under a data agreement.
Not every interaction on la89 is covered by the same rules. This section clarifies what this policy directly governs, what falls outside its scope, and where you should look for information on those other areas. Understanding the boundary helps you know who to contact when something comes up with your account, your payment or a third-party service you have used.
Covered. Your registration details, login history and account security settings are managed under this policy. You can review and request corrections through the account settings page after login.
Covered for the reference data we hold. The full transaction record — including timing, fees and balance — lives inside Nagad or Rocket's own system, governed by their respective policies.
Not covered here. Game outcomes, slot results and live table records fall under our general terms. This policy governs personal data only, not gameplay records or result disputes.
Not covered. If you follow a link outside la89 or use a third-party app to access your Nagad or Rocket wallet, those services operate under their own privacy terms, which we do not control.
You have several practical options available to you regarding the personal data la89 holds on your account. These are not abstract rights — each one maps to a real action you can take through your account or by contacting support. First, you can view the data tied to your account at any time by logging in and opening the account settings section. Second, if any detail on your account — such as your registered contact number or wallet reference — is incorrect, you can submit a correction request through the support channel. Third, if you want to understand exactly which data categories we hold about you, you can raise a data query and we will respond within a reasonable period. Finally, if you choose to close your account, we will confirm in writing what data is retained after closure and for how long, in line with applicable law. All requests are handled through the same support path, and we aim to acknowledge each one promptly.
Log in and open account settings to see the profile and contact data held on your account. The current state of your records is shown there after login.
If your registered phone number, email or wallet reference is wrong, raise a correction request via account support. Provide the correct detail and your account ID.
Ask support for a summary of the data categories we hold about you. We will respond with what is on file and the basis on which we hold it.
If you close your account, we will confirm in writing which records are kept after closure, how long they are retained, and under what legal basis — before the closure is finalised.
If you have a question about how your data is used, want to correct something on your account, or need to raise a concern about a wallet transaction record tied to Nagad or Rocket, the routes below connect you directly to the right team. Each path handles privacy queries specifically — not just general account help.
Send a message through the support section inside your account after login. Include your account ID and the specific data question — this is the fastest route for any privacy or data query.
Open live chat from the account page for real-time help with data questions, wallet reference corrections or account detail updates. Identify your query as a privacy matter at the start.
For formal written requests — such as a data summary, correction or closure confirmation — use the email address listed in the contact section of your account dashboard after login.
We keep your data handling straightforward and your account secure. Each area below reflects a real operational practice — not a general statement. Where a practice affects your Nagad or Rocket wallet reference specifically, that is noted. If any of these areas raises a question for you, the support paths in the section above are the right place to start.
We use session cookies to keep you logged in across pages and to remember your account preferences. No personally identifying information is stored in cookies beyond your session token. You can clear cookies through your browser at any time without losing your account data.
Login credentials are stored in hashed form — we do not hold your password in plain text. If you believe your account has been accessed without your permission, contact support immediately through the account message route and we will review your session log.
Active account data is held while your account is open. After closure, certain records — including wallet transaction references for Nagad and Rocket — are retained as required by applicable law. The specific period is confirmed in writing when you request account closure.
If you want to request a change to how your data is used — such as opting out of non-essential communications — send a written request via the email contact in your account dashboard. We review each request individually and respond with the outcome.
These are the questions we hear most often about how personal data is managed on la89. Each answer reflects our actual practice. If your question is not covered here, reach out through account support — the contact paths are listed in the section above.
We collect your name, contact details and the account credentials you create at registration. If you link a Nagad or Rocket wallet, we record the transaction reference needed to match your deposits and withdrawals — not your full wallet credentials or PIN.
Yes. Log in and open account settings to view the profile and contact data we hold. For a full summary of all data categories on your account, send a request through the support message route and we will provide a written response.
We share data only when it is necessary to complete a transaction you have started — for example, passing a Nagad or Rocket transaction reference to the relevant payment processor — or when a support partner needs it to resolve your account query. Each third party is bound by a data agreement.
Open a support request through your account dashboard and provide the correct detail along with your account ID. Our team will verify the change and confirm once it has been updated. For contact number changes linked to a Nagad or Rocket wallet, allow additional verification steps.
Certain records — including wallet transaction references and account activity logs — are kept after closure as required by applicable law. Before we finalise your closure, we will send a written confirmation stating which data is retained and for how long. This covers Nagad and Rocket references held for reconciliation.
Send a written request to the email address listed in your account dashboard's contact section. Describe the concern clearly and include your account ID. We acknowledge formal requests and respond with the outcome. Availability of remedies depends on your local law and eligible region.