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Whether you are linking a bKash account for the first time or checking why a deposit has not landed in your wallet, our bKash support route is here to walk you through it step by step. We handle deposit queries, wallet verification requests and account-level bKash issues — all in one place, built for Bangladesh mobile wallet holders.
If your bKash deposit has not reflected in your la89 account wallet, or if wallet verification is showing an error, the fastest path is through one of the three support routes below. Have your bKash registered mobile number and the transaction ID ready before you reach out — that single step cuts resolution time significantly. Our team handles bKash queries alongside Nagad and Rocket wallet issues, so if you use more than one local payment method, we can check all of them in the same conversation.
Open the chat window from your account dashboard after login. Share your bKash number and the transaction ID from your bKash app. Our team picks up wallet deposit and verification queries there directly, without routing you elsewhere.
Send your bKash account query to our support address shown inside your account settings. Include a screenshot of the bKash transaction confirmation and the amount in BDT. We follow up with a status update once the payment trace is complete.
Your account dashboard holds a dedicated help section for payment and wallet issues. Navigate to Account, then Payment History, then Raise an Issue — the form pre-fills your recent bKash transaction data so you do not need to re-enter it manually.
Every bKash deposit request at la89 is logged with a timestamp and transaction reference the moment it reaches our payment layer. If a deposit is flagged for verification — which can happen on a first-time wallet link or after an account detail update — you will see the status clearly in your Payment History tab rather than a silent hold.
Every bKash deposit to la89 is assigned a unique transaction reference at the point of submission. You can see this reference in your Payment History tab alongside the amount in BDT, the submission time, and current processing status.
We never ask for your bKash PIN, bKash app password or OTP during any support conversation. Our team verifies your identity through your registered mobile number and the transaction ID only — not through your bKash app credentials.
Deposit status — pending, under review, or credited — is shown live in your account wallet panel. If a bKash payment is held for wallet verification, the reason is displayed in plain language so you know exactly what to submit next.
bKash is one of three local wallet routes we support alongside Nagad and Rocket. If you switch between wallets across different sessions, each transaction is tracked independently so a Rocket deposit does not interfere with a pending bKash query.
Adding funds through bKash at la89 follows a short, account-linked flow. After login, open the Deposit section and select bKash from the wallet options. Enter the amount in BDT, then complete the transfer from your bKash app using the merchant number shown on screen — do not close the page until you see the confirmation reference. That reference is what connects your bKash payment to your la89 account wallet.
Setting up and maintaining your bKash wallet link at la89 covers four key actions. Each one is accessible from your account dashboard without needing to contact support, as long as your bKash number is registered and active.
Navigate to Account Settings, then Wallet, then Add Payment Method. Enter your bKash registered mobile number exactly as it appears in your bKash app. The system checks the number format before saving — a mismatch here is the most common reason a first deposit does not credit automatically.
From the Deposit tab, choose bKash, enter your BDT amount, then send the payment from your bKash app to the merchant number shown. Copy the bKash transaction ID before you close the app — you will need it if the deposit requires a manual check by our team.
Your account wallet balance updates in the top navigation bar after a successful deposit. If the balance has not changed after the window stated on the deposit page, go to Payment History, find the transaction row, and tap View Details to see the current processing status and next steps.
Open the Withdrawal section and confirm bKash is selected as the destination. The amount is sent to the bKash number saved in your account. If your number has changed since you last withdrew, update it in Wallet Settings first — withdrawals to unverified numbers are held pending a verification check.
The details below reflect how bKash wallet activity is categorised and tracked inside your la89 account. These are account-level reference points, not processing speed claims — actual credit times depend on bKash network status and whether your wallet link has been verified.
Mobile wallet — bKash personal account only. Business wallet numbers and third-party bKash accounts are not accepted. The number must match the one registered in your la89 account profile.
All bKash transactions at la89 are processed in BDT. The amount shown on the deposit page and the amount deducted from your bKash app should match — if there is a difference, raise it through Payment History before making a second deposit.
First-time bKash links and account detail updates trigger a wallet verification step. Status is shown in Account Settings under Wallet. A verified badge next to your bKash number means future deposits process without the extra check.
bKash deposits can be initiated from any browser on Android or iOS, or from a desktop browser. The merchant number and deposit instructions are the same across all devices — no separate mobile-specific steps are needed.
On a phone, the bKash deposit flow at la89 is laid out for single-thumb use. The wallet selector sits at the top of the Deposit screen, so bKash is reachable in one tap after you open the section. The BDT amount field expands to fill the lower half of the screen when active, keeping the keyboard from covering the merchant number you need to copy into your bKash app.
Short definitions for the terms that come up most often when managing bKash deposits and withdrawals at la89. These explain what each term means in your account context.
A unique reference number generated by the bKash app after every successful payment. It confirms the transfer happened. At la89, this ID links your bKash payment to your account wallet for deposit verification and dispute tracing.
A one-time check that confirms your bKash number belongs to you. Triggered on first-time wallet links or account updates. Once verified, the status shows in Account Settings and the extra step does not repeat for future bKash deposits.
The bKash business number you send your deposit to. la89 displays this on the Deposit screen. You copy it into your bKash app when sending funds. Using the wrong number means the payment does not reach your account wallet.
Pending means your bKash transfer has been received but is still being matched to your account wallet. It is not yet credited. The status updates automatically. If it stays pending past the window shown on the deposit page, raise a query.
A mismatch occurs when the amount deducted from your bKash app differs from the amount shown in your la89 Payment History. This can happen due to bKash service charges. Raise it through Payment History before submitting a second deposit.
KYC stands for Know Your Customer — an account identity check required before withdrawals above certain thresholds are processed. At la89, the KYC status and any required documents are shown in your Account Settings under Verification.
These are the questions we hear most from Bangladesh account holders managing bKash deposits and withdrawals at la89. Each answer points to the exact step or account location to check first.
Open Payment History in your account and find the transaction row. If the status shows Pending, wait for the window stated on the deposit page. If it shows Flagged or no entry appears at all, tap Raise an Issue, enter your bKash transaction ID, and submit. Our team traces it from there. Do not send a second deposit before the first is resolved.
Go to Account Settings, open the Wallet section, and select Update Payment Method. Enter the new bKash mobile number exactly as registered in your bKash app. A wallet verification step will follow — complete it to activate the new number for deposits and withdrawals. Your previous number is removed once the new one is verified.
No. la89 requires that the bKash number used for deposits matches the one registered in your account profile. Deposits from third-party bKash numbers are held for manual review and may be returned to the sender. Always use the bKash number linked to your own account.
Wallet verification is triggered on a first-time bKash link, after an account detail change, or if the system detects a mismatch between the submitted number and the account profile. Check Account Settings under Wallet for the specific reason. Submit the requested details there — usually your registered mobile number confirmation — to clear the flag.
Open the Withdrawal section and confirm bKash is the selected destination. Enter the BDT amount within the limits shown on the withdrawal screen. If your bKash number has changed since your last withdrawal, update it in Wallet Settings first. Withdrawals to unverified or mismatched numbers are held until the number is confirmed.
This usually means the merchant number was entered incorrectly in your bKash app, or the deposit page timed out before the transaction ID was submitted. Open live chat, share your bKash transaction ID and the BDT amount, and we will check whether the payment reached the correct account. Keep the bKash app confirmation screenshot ready.